LTO Repair Service
LTO Tape Drive Repair
LTO (Linear Tape Open) is the dominant format for tape backups having captured over 90% market share over the last 10 years. However as with all mechanical devices, they can and do fail when you least expect it. Faults range from a damaged tape being loaded into the drive to excessive wear on the read/write head.
We are the UK’s leading tape drive and LTO repair service and we repair all makes and models of LTO drive. Whether your drive is an HP LTO4 SAS internal or a Quantum LTO6 Fibre Channel library drive, we can get your drive up and running no matter what the fault.
We repair all tape drive formats be it Dell, HP, IBM, Quantum, Full height (2U), Half Height (1U), SCSI, SAS, or Fibre Channel.
To use our standard or 24 hour repair service, download the repair form below to include with your faulty Drive
Why should you trust SQS to fix your drives?
- Standard 3-5 day turnaround (faster times available)
- Longer warranties than ALL of our competitors (1 year on all internal/external drives, 6 months on library drives)
- Advance replacement options available
- Over 40 years industry experience
- Huge stocks of LTO drives and libraries
- On-Site repair centre
- Fully manufacturer trained engineers
- Our ‘No Fix No Fee’ policy
As standard your repair and service will include:
- Fault diagnosis and repair
- Deep clean
- Drive re-calibration and realignment
- Testing to the strictest manufacturer standards
- Full ‘end of tape’ back-up testing
- Next day courier return
Benefits to using the LTO Repair Service
To provide you with the best possible service and to minimise you or your customers down time, we aim to turn around all repair work within 3 to 5 days. 24 Hour Repair is also available*
Maximise ROI by having your tape drives and libraries repaired and warranted. Ensuring you get the most from your hardware investment.
Full 1 Years Warranty
We offer up to a full 1 years warranty on most stand alone tape drives as standard and 6 months on library drives and autoloaders
No Fix No Fee
If your Tape Drive or library cannot be repaired at the standard repair price or is beyond economical repair, we are happy to return it to you at no cost to you.
Advanced Exchange Service
This is the fastest Repair Service we offer our customers and enables you to have an LTO drive dispatched to you the very same day. This enables you to continue backing up without further interruption or risk to your data.
24 Hour Repair Service
This 24 hour repair service enables us to repair your own drive and return it to you after only 24 hours in our workshop. This can help with Asset trace-ability and tracking and when repairing less common LTO drives.
The 3-5 Day Repair Service
This is our standard repair service and it enables our customers to benefit from discounted pricing when a fast turn-around is not a critical factor. Customers using our 3-5 day repair service still receive the same long warranty as our other services.
“How can I get my tape drive repaired quickly using your 24 hour or 3-5 day repair service?”
Having your tape drive repaired couldn't be easier!
Just ship your tape drive to our repair centre with your contact details and a fault description and we will do the rest!! We can even arrange for our courier to collect the unit from you if you prefer – just ask.
To enable us to provide you with the fastest possible service we ask you to fill out a short – easy to complete repair form.
The answers you provide on this form will help us quickly process your repair and help our engineers to quickly locate drive faults.
- Complete the repair form, print it, sign it and send it with the drive.
- Ensure that your drive is securely packaged
- Send it to us at: SQS Ltd. 69 Milford Road, Reading, Berkshire, RG1 8LG
To use our repair service, please download our repair form below
Looking for LTO Tape media & cleaning tapes?
Dirty and faulty media is one of the leading causes of premature tape drive failure.
Replace your media now, whilst your tape drive is being repaired.