Tape library field service
Tape Library Field Repair Service
We know how critical a tape library reporting errors or failing entirely can be for any company
No network administrator can relax when they know their data is not protected by a recent backup and an offsite repair is not always easy to arrange for large libraries.
With many Tape autoloaders and libraries being cumbersome and difficult to handle, it is often easier to have and engineer arrive on-site and carry out the repair in situ, rather than temporarily decommission your tape library, box it, and then ship it.
Even finding suitable packaging is often difficult and how do you protect your critical data in the mean time?
Our Tape library field service enables us to despatch an engineer to any site within the UK to evaluate, test and repair your tape backup system and have you backing up your data again quickly.
In most cases the engineer will carry all the relevant spare parts to get your system up and running again by the time he leaves site.
Even if our engineer is awaiting a specialist part for your library, we can install one of our large stock of loan tape libraries to ensure your data stays protected throughout.
To use our Tape Library Field Service
Call us now on 08450 666 222. Or use our Contact form.
Benefits to using the Tape Library Field Service
To provide you with the best possible service and to minimise you or your customers down time, we aim to turn around all repair work within 3 to 5 days. 24 Hour Repair is also available*
Maximise ROI by having your tape drives and libraries repaired and warranted. Ensuring you get the most from your hardware investment.
Full 1 Years Warranty
We offer up to a full 1 years warranty on most stand alone tape drives as standard and 6 months on library drives and autoloaders
No Fix No Fee
If your Tape Drive or library cannot be repaired at the standard repair price or is beyond economical repair, we are happy to return it to you at no cost to you.
Tape Library Field Service
Out of Hours Service
If required, we can arrange for your Tape library field service to take place out of hours when data access is at its minimum load or simply more convenient. Whilst many tape library repairs can be easily performed with the tape library in-situ, occasionally we may need to remove the unit from the rack for repair on a bench. Many systems admins prefer this to be done out of hours to minimise disruption.
Because your library is repaired on-site, we bring our own diagnostic hardware with us to fully diagnose and test your library. Alongside your network administrator we can further test the library in your test or production environment to prevent firmware and software compatibility issues causing you further delays.
Our engineers cover the entire of the UK for tape library repairs and installations. We realise not every tape library is located within the M25 or the south. So from John O’Groats to Lands End, we can get to your site and resolve your fault, quickly and easily.
“How can I get my Library Repaired Quickly Using your On-Site Tape library field service?”
Using our Tape library field service couldn’t be easier!
Just call our repair centre with your site address, library model and a fault description.Our experienced staff can then arrange a convenient time for our engineer to arrive on site, with the suspected parts already on board, ready to complete your repair.Our engineers routinely carry tape media & cleaning tapes as well as loan tape libraries with them too. Just in case of a part shortage or unforeseen circumstances.
Tape library field service On-Site Checklist:
Things we may ask
- The Site address and On site contact
- The Tape Library Model and Drive and interface details
- The Server Operating system you are using
- The backup software application you are using
- The fault or issue you are experiencing
To use the Tape Library Repair Service, Download our Repair Form Below
For More Information
Call Us On 08450 666 222
Looking for LTO Tape media & cleaning tapes?
Dirty and faulty media is one of the leading causes of premature tape drive failure.
Replace your media now, whilst your tape drive is being repaired.